How to Use Whatsapp and Whatsapp Business

Once the message is received in WhatsApp Business, it is subject to the privacy policy followed by the Company. To give customers control over their communications, WhatsApp displays a message informing them that their conversations are being made with a WhatsApp Business account. After reading this message, users can continue the conversation or block/remove the number from their contact list. In short, the main difference between WhatsApp and WhatsApp Business is that the former is exclusively for personal communication, while the latter provides you with marketing tools. WhatsApp Business is a free option for local small businesses that are simply looking for a way to answer questions and take orders via chat. Short links and QR codes. These open a live chat with your business account. They can be shared through your channels to contact you quickly. Download this professional tool if you don`t want to spend time manually deleting old files from WhatsApp.

Cleaning makes it easy to clean WhatsApp Business – you can select multiple files at once and quickly delete old pictures, videos, audios, notes and profile pictures. The app also works offline. First of all, it is important to note that voice or video calls are not possible via the API. Plus, you can showcase your brand in a business profile, just like with the WhatsApp Business app. Overall, the API is an email alternative (or additional channel) to email marketing. Then, you can add a photo, working hours, website, and physical address to your profile to showcase your business. Another cool feature is the ability to create a product catalog in the WhatsApp Business app to showcase your products. It can include images, prices, and even links to your website. The catalog can also be shared as a dedicated link. Before moving on to advanced features like automated messaging, be sure to add more information about your business. You can manage addresses, times, and sites in the Business Profile category in Settings. Only very small businesses can get away with personal WhatsApp to contact customers.

But as the business begins to grow, it needs a more scalable option. Many businesses went online in 2020 and are struggling to provide quality customer service on social media. Don`t be one of them. Someone (customer, prospect, contact) starts a discussion with your business account. You have 24 hours to respond or the chat expires. When the person sends you a message, they reset the 24 hours, and so on. These are session messages in WhatsApp. The idea is to give the customer control of the communication – if they don`t want to chat with you anymore, that`s it. If you want to use WhatsApp for marketing purposes, it`s important to understand the difference between the basic WhatsApp, WhatsApp Business, and WhatsApp Business APIs.

These are three different tools for different users. WhatsApp Business is designed specifically for small business owners. It can help you communicate with your customers and support them with immediate and personalized customer service. No, you cannot use the same phone number for personal and business WhatsApp. If you create a business account with the same phone number, your personal account will be converted to a WhatsApp Business account. While only 4% of US WhatsApp users have downloaded the app to track brands or businesses, it is still very useful to use WhatsApp for your business. WhatsApp Business has a different purpose than the standard WhatsApp app. If you`re using the work account for personal purposes, your contacts will see a message informing them of your account type. However, it is important to choose the right type of WhatsApp account for the size and needs of your business. Let`s go over the three options so you can see for yourself which one is best for you. The user profile varies in both applications. In WhatsApp Business, you can view the company name, logo, business category, website URL, product catalog, insert business description, update location, and set working hours.

WhatsApp Business is a separate app specifically for businesses. Even the logo is different: Read more: How to create a WhatsApp business account People use WhatsApp for business or personal use, because: Why should you use WhatsApp as a business owner? Here are 4 things the app could help you. Consent to WhatsApp marketing is obtained in two ways: WhatsApp users first send a message to the business account, or they check a registration box for WhatsApp specifically in a signup form. Contacts who have not agreed to be contacted via WhatsApp cannot be notified via the API. This protects the customer experience in the app. WhatsApp Business provides basic communication tools for micro and small businesses. Learn how to use WhatsApp for Business and provide immediate, personalized customer service to your customers. After entering your phone number, you will be automatically redirected to this page. Enter essential details like your business name, add a profile picture, and choose a category that best describes your business.

The WhatsApp Business API provides access to the full range of WhatsApp marketing tools and is aimed at medium and large businesses. Sendinblue offers a WhatsApp campaign feature. This app makes it easy to manage your company`s WhatsApp contact list. Use it to import WhatsApp contacts to your iPhone, merge duplicate contacts, and connect with someone on WhatsApp without adding them as an official contact. You can analyze based on predefined app metrics, such as the number of messages sent, delivered, read, and received. This is a crucial element for business owners, as they can analyze account performance through the dashboard. You can`t just log into WhatsApp and use the API features. You will need to apply for an account through a WhatsApp partner and provide information about your business to verify. With 2 billion monthly active users, WhatsApp is the world`s most popular messaging app, according to Statista data from 2021. Can businesses use WhatsApp? Yes – and they can`t just use it, they should use it. Chats from a business account will be marked as such.

You can use both a landline and a mobile phone number for the work account. It`s a good idea to use a dual SIM phone to manage both from a single device, while keeping contact lists separate for compliance. That`s right: WhatsApp isn`t just for texting your colleagues or chatting with your family in another city. It can also be used for businesses. Also, you can submit another request for a green check mark that will appear next to your company name in chats. This increases legitimacy in the eyes of your recipients. WhatsApp Business allows brands to create a business profile and build trust. Companies can share their contact information and working hours. Companies have the advantage of presenting their catalog and responding to customers with quick replies, out-of-office messages, and greetings to improve customer service. These features are not available in the normal WhatsApp app. New features are planned for the business app to make it more engaging and a great tool to interact with your customers. This app prefers local business owners who have a small database of customers.

There you go! Now that you know how to create a WhatsApp account for your business, you can use the Messenger app to communicate with customers. So there you have it! Now you know why WhatsApp could be a great tool for your business. Remember: messaging apps like WhatsApp Business are great ways to improve customer service and communication with your customers and team. Yes, you can migrate your personal WhatsApp account to a work account. The process is fast, easy and reliable. When you install WhatsApp Business, you have the option to use the same number (WhatsApp automatically detects the number used in your personal account) or a different number. If you dial the same number, your personal WhatsApp account will be converted to a business account. However, there is not much that business owners can do with regular WhatsApp Messenger. There are no automation options and you can only contact people whose phone numbers you have in your phone. Designed specifically for small business owners, WhatsApp Business offers specialized solutions to help you connect with your customers.

Emissions. These are bulk SMS campaigns sent to a large number of contacts. It is the WhatsApp equivalent of a newsletter or promotional SMS notification.