Legal and General Dishwasher Cover
As you`ve noticed, extended warranties are rarely worth the money. The manufacturer`s warranty should cover the equipment for the first few years – often longer – and the Consumer Protection Act allows up to six years to claim a defect, although you must prove that it is a manufacturing defect if it is more than six months after purchase. Protect from breakdowns and accidental damage with a protection policy for your equipment and electronics Four weeks ago, my machine stopped working. D&G said it would take three days before we could send a technician. I pointed out that the noise level was a critical issue and was assured that the replacement would match my old one. However, the new machine was 10 times noisier than the old one. That`s why, when I bought the machine in 2016, I signed up for a £5.99 a month `Peace of Mind` care plan for households and generals, which allows me to replace others if something goes wrong. I have an autistic son and have been dependent on friends and the laundromat for three weeks Predictably, D&G softened when the Observer presented your case. He removed the unsatisfactory machine for free, gave you a sum of money to buy a replacement, and added an extra amount of goodwill. «We`re sorry the customer had a bad experience with us,» he says.
«Providing quality customer service is our priority, so any complaints are disappointing and we are working hard to resolve these incidents.» I paid over £220 in the care plan and spent three weeks using my friends` laundromats and machines. If I hadn`t had a care plan, I would have had a new machine right away and probably for not much more money. After six more days of hunting, there was still no news and no updates. It wasn`t until I called two weeks after the technician`s visit that I was told the machine was written off and would be replaced. When the technician arrived, he had to order a spare part and promised to call if it was there. After not hearing for five days, I called D&G. He said the replacement period was 28 days, which was not marked when the main facts of the policy were explained. Manage your plans, equipment and repairs in one place If you need help, email Anna Tims to your.problems@observer.co.uk or write to Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU. Provide an address and phone number. Submission and posting is subject to our terms and conditions My six-year-old son is autistic, which means he has extremely sensitive hearing, wets the bed every day and eats very messy – our washing machine is constantly on and until now it has been quiet. The sound pierces my son`s ears and his reaction is devastating, but D&G explained that decibels are not a key specification.
If the equipment lasts longer, you can pay more monthly premiums than the cost of a new machine. And if you have to wait up to 28 days for a repair or replacement, it may be faster to fix a problem yourself. I had to pay £48 for a third party to pick up the machine and I need to buy a new one. Their experience is troubling in many ways – the long wait, the waste of a machine considered repairable, and the indifference when the replacement didn`t meet your needs. Get annual and ongoing maintenance for your boiler with a maintenance and support plan.